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FAQ

Frequently Asked Questions

Can I create my custom hardware wallet?

Yes, you can create your custom hardware wallet easily, just contact us via our website https://keyring.app/keyring-hard-wallet/

Do I need to download an app to use KEYRING HARD WALLET?

No, you don't need to download any apps to use KEYRING HARD WALLET.
The wallet is based on the Web NFC technology, allowing users to get immediate access by tapping the card on the back of a mobile device.

Does it work on iPhone?

Unfortunately, due to Apple's policy, the app would not work on iPhone.
We highly recommend users to use KEYRING HARD WALLET on Android devices.

Where is my Private Key?

Your Private Key is encrypted on your physical NFC cards.
Only you will have access to your Private Key as the key is not recorded anywhere and would not appear on the wallet interface.
This removes the issue of key management and allows your Private Key to literally stay within your pocket at all times.
(*) Your card is your key.

How much does it cost?

It only costs ¥2,000 Yen to get a KEYRING HARD WALLET package, includes 02 exclusive cards.
One can be used as your main card. The other one is your initial backup.

What happen when I activate a KEYRING HARD WALLET?

When you first purchase a KEYRING HARD WALLET package, the cards will be blank, not to say they're empty and ready to be activated.
Once you activate them, a random wallet will be generated with its Private Key encrypted and stored locally on your two cards only.
You will then add in your custom passcode to protect your two cards.
The process is only complete when you see a wallet interface with 0 in balance.

Can I import my current wallet to my KEYRING HARD WALLET?

For security purposes, we do not support users to import old wallets to KEYRING HARD WALLET.
As a reason, your old wallet might have approved untrusted Dapps, or imported to untrusted wallets in the past, which may cause a severe security breach in the future.

What if I forget my passcode?

Each NFC Card will have a unique ID recorded in our database. We can base on this information to reset your Passcode on our interface.
In fact, that's all we can do. Your Private Key is generated randomly and stored locally on your cards in an encrypted format, meaning no one can reach it, including our team.

Can I re-activate my card after resetting it?

Once a card is reset, it cannot be reactivated. Nonetheless, you can continue to use it as a backup card.
The former backup card will take on the role of the main card following the reset of the previous main card.
Hence, it is vital to avoid resetting both cards simultaneously.

How can I add the backup card manually?

To add your backup card manually.
  • Go to the setting.
  • Click on "Backup card"
  • Click on "Scan main card" and scan your main card.
  • Next, click on "Scan backup card" and scan the backup card.

What is a hardware wallet?

A hardware wallet is a physical device that stores your cryptocurrency private keys in a secure offline environment. This makes it much more difficult for hackers to access your funds, as they would need to physically steal your device in order to do so.

What are the benefits of using a hardware wallet?

There are many benefits to using a hardware wallet, including:
  • Increased security: Hardware wallets offer much higher security than other types of cryptocurrency wallets, such as software wallets or online wallets.
  • Offline storage: Your private keys are stored offline on the hardware wallet, which means they are not accessible to any internet-connected devices. This makes it much more difficult for hackers to steal your funds.
  • Support for multiple cryptocurrencies: KEYRING HARD WALLET supports 04 different chains, so you can store all of your coins in one place.
  • Easy to use: Just tap the card on the back of your mobile device to use.

What cryptocurrencies does KEYRING HARD WALLET support?

KEYRING HARD WALLET supports all ERC-20 tokens and NFTs on 04 different chains with the same address, including Ethereum, Polygon, Binance Smart Chain, and Avalanche.

How do I keep my backup card safe?

There are a few things you can do to keep your backup card safe:
  • Store your card in a safe place where it cannot be easily stolen;
  • Keep your PIN code memorizable;
  • Don't extract the encrypted Private Key or insert it on random wallets;
  • Keep your card in a dry and cool place to avoid damage.

What if I lose my cards?

If you only lose your main card, you can use your backup card to replace it. However, we highly recommend you to extract your Private Key and keep it in a secure location in this case, since you have no backup left.
If you lose both of the cards, it's most likely you will lose access to your funds permanently. As a reason, your Private Key is only stored locally on your two cards, where no one can reach it, including our team.
It's best to keep your cards separately in dry, cool, and secure places, especially with your backup card.

What is 'Connection File'?

Connection File is a file generated by KEYRING HARD WALLET which extracts user's Private Key to a highly encrypted J-SON file. User can later import this file to a web version of KEYRING HARD WALLET to make transactions on Desktop.

How to export 'Connection File'?

  1. 1.
    Open your KEYRING HARD WALLET
  2. 2.
    Tap the menu on the top right corner.
  3. 3.
    Choose 'Create Connection File'
  4. 4.
    Scroll down, tap 'Next'.
  5. 5.
    Tap 'Next', then scan your NFC card.
  6. 6.
    Set a Passcode.
  7. 7.
    Choose a folder to export the file.
  8. 8.
    Choose 'Use this folder', tap 'Allow'.

How to import 'Connection File'?

  1. 1.
    On your mobile browser, copy the link to your wallet on the top bar.
  2. 2.
    Transfer the connection file to your Desktop
  3. 3.
    Open the link to your wallet on Desktop
  4. 4.
    Click 'Import Connection File'
  5. 5.
    Tap 'Next'
  6. 6.
    Choose the file, click 'Open'
  7. 7.
    Insert your passcode