โ“FAQ

Frequently Asked Questions

Why am I not receiving confirmation emails on my iPhone?

To receive confirmation emails from KEYRING Email Wallet on an iPhone, your device must be running iOS 16.4 or later. Please update your iPhone to at least iOS 16.4 to use this service.

For the best user experience, we recommend using the latest version of iOS.

Which devices can I create the KEYRING Email Wallet on?

You can create an Email Wallet on any device (computer, MacBook, Android, iPhone, etc.).

KEYRING Email Wallet acts as a gateway for companies and groups wanting to transition quickly from Web2 to Web3.

Is KEYRING Email Wallet safe?

KEYRING Email Wallet uses the infrastructure of Wallet Connect. Therefore, all security operations are managed by Wallet Connect.

Although Wallet Connect is highly reputable, there is always a potential risk of hacking when the Recovery Phrase is stored online.

Recommendations:

We recommend using KEYRING Email Wallet primarily for experiencing crypto wallet operations.

For storing high-value assets, we advise against using it. Instead, you can use the KEYRING PRO Wallet to store and manage high-value assets securely.

Do I have to re-enter the email every time?

You have to re-enter the email if you have disconnected your wallet.

This can also be seen as one of the security measures of Wallet Connect. To access and use your Email Wallet, you need to have access to that email account.

Which chains does the KEYRING Email Wallet support?

Currently, when creating a KEYRING Email Wallet, the same wallet address will be used for the following six chains:

  • Ethereum (ETH)

  • Optimism (OP)

  • Binance Smart Chain (BNB)

  • Polygon (Matic)

  • Arbitrum (ARB)

  • Avalanche (AVAX)

Why these 6 chains?

Every token created must follows a specific set of rules called a token standard, which governs how tokens are made, moved, and controlled on a blockchain.

We've chosen these 6 chains because they all use the ERC-20 token standard, which is widely recognized across the Web3 community.

Additionally, these chains are among the most popular for trading volume, making it simpler and faster for new users to get started and learn about Web3.

How do I access the Email Wallet that I created?

The quickest and most accurate way to access your KEYRING Email Wallet is to save the URL. Regardless of the group, they all share the same format:

https://emailwallet.keyring.app/[group_slug]/mypage/[address]

Here, [group_slug] is the name of the company or group, and [address] is your wallet address.

However, if you forgot to save it, that's okay. Access the activation link provided by the company or group when you created the account. Enter the email address you used to register.

If the email was used to create a wallet, it will take you to that email's wallet page with all the assets unchanged.

How many wallets can one email create?

Each email can create only one wallet address.

When you create an Email Wallet, each email is linked to a unique wallet address. Since the KEYRING Email Wallet utilizes the Wallet Connect infrastructure, using this email to create a wallet on Wallet Connect will direct you to the wallet page of the same address.

It will still result in the same wallet address for the same email.

Just like you can only create one Email Wallet account per email, using the same email to create accounts through different activation links will also lead you to the same wallet address.

This ensures that users can easily manage their Email Wallet without worrying about confusing their wallet addresses when using a single email.

What is Seed Phrase/ Recovery Phrase?

A seed phrase (also called a recovery phrase) is like a secret key for your digital wallet or cryptocurrency. It consists of 12 to 24 words that you write down and keep safe.

Think of it as a special password that you donโ€™t type but store securely, like on paper. If you lose your wallet or need to access your funds from a new device, you use this seed phrase to regain control over your money.

Remember, keep it private and treat it like your most valuable possession!

Why can't I find the Seed Phrase on my wallet page?

The KEYRING Email Wallet leverages Wallet Connect's email-based wallet creation feature to provide users with the quickest and easiest crypto wallet experience possible.

To help new users get started with crypto quickly, we have streamlined the process by removing details that might overwhelm beginners. Our focus is entirely on direct wallet operations (such as sending and receiving funds).

Once users are familiar with these basic actions and wish to continue using the wallet, they will then need the Recovery Phrase to import the email wallet into a more secure crypto wallet.

Instructions for obtaining the Recovery Phrase can be found here:

๐Ÿ“šHow to use

However, we recommend that users create and use a more secure crypto wallet application, such as the KEYRING PRO Wallet. If you have assets in your KEYRING Email Wallet, you can transfer those assets to the new wallet instead of importing the email wallet.

Why am I seeing a notification to switch to a new wallet?

KEYRING Email Wallet is designed to help you quickly get started with using a Web3 wallet. To make things easier for new users, we use Wallet Connect's infrastructure and their recovery phrase storage process.

This means your Recovery Phrase is stored in Wallet Connect's database. Although Wallet Connect is a trusted application, storing the Recovery Phrase online comes with the risk of hacking. Unfortunately, KEYRING cannot protect your Recovery Phrase stored this way.

Because of this, we recommend using the KEYRING Email Wallet primarily for learning purposes and only for storing small amounts of assets to minimize potential losses.

To ensure your safety, if your KEYRING Email Wallet holds assets worth $300 or more, we will show a notification advising you to switch to a more secure wallet (such as the KEYRING PRO Wallet).

What are the differences between Sending tokens and Exchanging tokens?

Sending tokens and exchanging tokens are fundamental actions when using a Web3 wallet, essential tasks that users often perform. Therefore, newcomers should understand the purposes of these actions and their distinctions.

Key Differences:

  • Nature of Action: Sending tokens involves transferring ownership from one wallet to another, while exchanging tokens involves swapping one cryptocurrency for another.

  • Purpose: Sending tokens is primarily for transferring value or making payments. Exchanging tokens is for trading and potentially profiting from market price differences.

  • Execution: Sending tokens requires the recipient's wallet address and involves a direct transfer of ownership. Exchanging tokens is conducted on a trading platform where prices are determined by market supply and demand.

Why do I have tokens but cannot Send or Exchange them?

This is a common question among newcomers to the crypto space. Here's the explanation:

All actions on the blockchain (buying, selling, sending, exchanging, etc.) require a fee called a Gas Fee. If you don't have enough Gas Fee, you can't complete the transaction.

Gas Fee

Every action on the blockchain is recorded on a block. Think of the blockchain as a ledger that records all activities on that chain, and this ledger cannot be altered.

The people who record this information on the block are called Validators (or Miners in the Bitcoin chain). If there are no Validators to verify transactions, then no transactions can occur.

To keep Validators motivated to do their job, the person making the transaction must pay them a fee, which is the Gas Fee.

Why do I have high-value tokens but still can't afford the Gas Fee?

Even if you have tokens with high value, you might still face issues paying the Gas Fee because:

  1. Separate Currency for Gas Fees: The Gas Fee is often required to be paid in a specific cryptocurrency, usually the native token of the blockchain (e.g., ETH for Ethereum).

  2. Gas Fees Fluctuate: The amount required for Gas Fees can fluctuate based on network congestion. During times of high activity, Gas Fees can be very high, and if you don't have enough of the required currency to cover the fee, your transaction cannot proceed.

To ensure you can complete your transactions, make sure you have enough of the native cryptocurrency to cover the Gas Fees.

Native Token

A native token is the primary cryptocurrency used on a specific blockchain. It is typically used to pay transaction fees (Gas Fees), reward Validators or Miners, and facilitate transactions within that blockchain's ecosystem.

The Native Token of the 6 chains supported by KEYRING Email Wallet

  • Ethereum: ETH

  • Optimism: OP

  • Binance Smart Chain: BNB

  • Polygon: Matic

  • Arbitrum: ARB

  • Avalanche: AVAX

When making transactions on any blockchain, you need to own the corresponding native token to pay the gas fee.

Where can I get the native token?

You can acquire native tokens in several ways:

  1. Cryptocurrency Exchanges: Purchase native tokens on major cryptocurrency exchanges like Binance, Coinbase, Kraken, or others.

  2. Crypto Wallets: Some cryptocurrency wallets offer built-in exchange services where you can buy native tokens directly within the wallet app.

  3. DeFi Platforms: Use decentralized finance (DeFi) platforms that allow you to trade other cryptocurrencies for the native token you need.

  4. Faucets: Some blockchains have faucets that give small amounts of their native token for free, primarily for testing purposes.

  5. Mining or Staking: Participate in mining (for proof-of-work blockchains like Bitcoin) or staking (for proof-of-stake blockchains like Ethereum 2.0) to earn native tokens as rewards.

In the case of the KEYRING Email Wallet, to get the native tokens needed for transactions, you have two main options:

  1. Buy from Cryptocurrency Exchanges: Purchase the native tokens on a cryptocurrency exchange and then transfer them from the exchange to your wallet.

  2. Borrow from friends: Ask someone you know to send you some native tokens for the blockchain you want to use.

These native tokens are essential for paying transaction fees and completing your transactions.

How can I ensure the token I transfer from cryptocurrency exchanges goes to the correct wallet?

When transferring tokens from an exchange to your wallet, the exchange typically prompts you to select the specific blockchain (chain). After choosing the desired chain and entering the correct wallet address, the transaction proceeds smoothly.

Therefore, while you needn't worry excessively about sending tokens to the wrong chain, it's crucial to verify all details carefully. Once a transaction is finalized on the blockchain, it cannot be undone.

I see more sign-in options when creating the KEYRING Email Wallet. Are they the same?

No, they are not the same.

The KEYRING Email Wallet offers multiple options for creating a wallet, making it easier for users to get started with Web3.

However, different methods result in different wallet addresses, so users need to be aware of the following:

Connect with Email and Google

When users create a wallet via email, using "Continue With Google" with the same email address will generate the same wallet address.

This is because both methods directly use the email for login, resulting in the same wallet address despite being two different login options.

Connect with other social channels

Users can also create a wallet by logging in with the following social channels:

  • GitHub

  • Apple ID

  • Facebook

  • X (former Twitter)

  • Discord

When using these channels to create a wallet, each one will generate a different wallet address, even if the accounts are linked to the same email address.

This happens because each social channel requires third-party authentication, resulting in unique wallet addresses for each method.

What is NFT?

An NFT (Non-Fungible Token) is a type of digital asset that represents ownership or proof of authenticity of a unique item, typically using blockchain technology.

Unlike cryptocurrencies such as Bitcoin or Ethereum, which are fungible and can be exchanged on a one-to-one basis, NFTs are unique and cannot be exchanged on a like-for-like basis. They are often used for digital art, collectibles, music, and other digital goods.

I forgot the email I used and now I'm afraid to disconnect.

Forgetting the login email is understandable, but don't worry, we are here to help.

For mobile devices:

  • On the main screen, tap the QR code icon.

  • Here, you'll find your QR code for scanning and your wallet address.

  • Next to "Your address," there is an email icon. Tap the email icon to display the email address associated with your account.

For desktop or laptop devices:

  • On a computer, it's even simpler. The main screen displays both the QR code and the wallet address.

  • Just like on a mobile device, next to "Your address," there is an email icon. Tap the email icon to display the email address associated with your account.

Please note that this email information is only visible if you are still logged into your wallet. If you disconnect, you won't be able to see the login email anymore. Therefore, make sure to store your login information carefully.

Additionally, we recommend using the KEYRING Email Wallet only to familiarize yourself with web3. For storing high-value assets, use more secure wallets like KEYRING PRO Wallet.

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